Unlock the Power of Free Chatbot Templates for Your Business

The age of fancy tech for fancy tech’s sake is over for chatbots. They have turned into a vital component of how businesses connect with customers, optimize processes and offer 24/7 support. But creating a bot can seem like a daunting undertaking when you don’t have coding skills. Enter free chatbot templates.

These pre-developed systems make the process of chatbot building easy and allow businesses to initiate a conversation with customers with speed and ease. What are chatbot templates – and how can they help your business? Hang tight — we’re going to dig into that and we’ll share our list of the best free chatbot templates to get you going.

What is a chatbot template and why are they useful?

‘Chatbot blocks’ are pre-designed dialogue flows for common types of activities or questions like FAQs, user guidance or inputting customer feedback. Consider them a “starter kit” for your chatbot. Instead of creating a chatbot’s logic, responses and design manually, you use a template to do most of the work for you.

Why use chatbot templates?

Save time: You won’t have to construct many of those conversational paths from the ground up. Templates are a foundation you can use to build quickly.

Ease of use: Most ready-made templates are designed with beginners in mind so that no or minimal coding knowledge is required.

Boost productivity: Templates are created with explicit goals in mind so you can process customer inquiries more efficiently.

Why You Need To Avail The Chatbot Templates

Chatbot templates work for startups, as well as companies that are already successful. Here is how they can help various sorts of business demands:

Streamlined customer service

Chatbot templates can automatically answer FAQs, track orders and manage returns. For example:

Online companies can employ chatbots to field queries on delivery times or product availability.

Service providers can automate appointments scheduling and confirmations.

Boosted lead generation

Chatbots are not passive — they are not just sitting there waiting for customers to approach them. So the templates are not just collect leads passively – they ‘collect’ them HIGLY ACTIVELY by dynamically asking man/mice questions e.g:

“Do you want to know more about this service?

“What are you most interested in of these products?”

Improved user engagement

With templates for quizzes, personalized recommendations, or surveys, it allows businesses to connect with users in more interesting and deeper ways, and maintain their attention for longer.

Cost savings

It can be expensive to build a chatbot from the ground up if you have to pay developers to do so. There’s a lot of free templates that work, and if not perfectly, will get you pretty far along without having to spend extra out of your budget in other places.

Best Free Chatbot Templates on Different Platforms

Now that you understand the advantages, here is a curated list of some of the best free chatbot templates; categorized by platform.

Categories Filed under: Messenger
By Carrie Gottlieb, Developer Programs Engineer

Facebook Messenger Chatbot Templates

We’re excited to announce the launch of a library of Facebook Messenger Chatbot Templates to help you create and deploy your next Facebook Messenger chatbot.

The Facebook Messenger chatbot is still one of the best when it comes to user number and features.

Providing Customer Support Reply Template from Chatfuel
Answer FAQs, promote your services, or route issues to a live agent.

MobileMonkey is lead generation bot
Collect leads with focused questions and the integrated CRM integration like Hubspot or Salesforce.

Website Chatbot Templates

Want to offer real-time support on your site? These website chatbot templates just might.

FAQ Bot by Tidio
Respond to customers most frequently asked questions in real-time and guide users to information, reducing their need to email or call.

Landbot E-commerce Recommendation Bot for E-commerce pages
This theme takes the users to specific product pointers depending on their preferences and purchase history leading to improved sales conversion.

WhatsApp and Mobile Integration Templates

Make the most of the rise of WhatsApp and SMS automation with these templates.

Twilio Customer Feedback Bot
Community Examples and server-side code for the Twilio Customer Feedback Bot app.
Take The Pulse Of Your Customers
Automate customer surveys in WhatsApp & SMS at the press of a button.

WATI’s Appointment Booking Bot
Let your company be booked with WhatsApp users directly and integrate further functionalities such as an automatic reminder during booking.

Templates for Slack or Internal Team Communication

If you’re looking to automate for your internal team, Slack chatbots are quite helpful.

HR Onboarding Bot by Botpress
The ideal model to help simplify the onboarding process for employees by sharing company resources, FAQs and policies.

IT Helpdesk Bot by ManyChat
Automate IT requests submission and decrease turnaround time for internal service desk requests.

How to Edit and Use Chatbot Templates Properly

That’s because downloading a template is only the beginning. The true magic, however, lies in customising it to meet your specific business requirements. Here’s how to do it:

Step 1. Define your goals
Before you go on and customize your template, you should know exactly what your chatbot is all about. Is it for customer support, lead generation, or better engagement?

Step 2. Personalize the content
Customize the copywriting of the bot to be in tune with the voice of your brand. For example:
Casual friendly language for fashion brand.
For a legal services chatbot, keep it professional with direct and polite responses.

Step 3. Test the flow
Test your chatbot multiple times to secure that it performs as expected. “Play” through various usage scenarios, to identify weak points in the flow of dialogue.

Step 4. Monitor performance
Then, when it’s live, track analytics such as response rate, user engagement, and conversation drop-off. You can even use this data to fine-tune the chatbot over time for more accurate output.

Step 5. Offer live support as necessary
Most inquires can be processed by chatbots, and you should make it easy for chatbots to forward to human agents for complex or unresolved issues.

Actual Success Stories With The Use Of Chatbot Templates

Case Study 1. E-commerce Lead Generation
An ecommerce store selling clothes utilized a facebook messenger chatbot template for lead generation around a flash sale. Interactive questions about users style preference allowed the retailed to gather 5,000+ new emails in 3 days! And best of all, the chatbot was developed without any code at all, with just a few edits to the pre-set flow.

Case Study 2. Healthcare Scheduling Appointments
Deployment A healthcare clinic adopted the Whats-App chatbot made by using the appointment scheduling template. Within a week, the clinic saw a 40 percent drop in calls as patients began to book appointments via the bot.

Case Study 3. SaaS Customer Support
Afirm, a SaaS startup used FAQ and troubleshooting chatbot templates on their website. The bot swiftly managed 75% of customer inquiries, freeing the support team to handle escalated cases. This increased overall customer satisfaction rates by 20%.

Enhance Your Chats

Chatbot templates are more than time-savers; they are helping businesses to emerge as the leader in service, increase customer engagement, and reduce costs. Regardless of whether you’re an early-stage startup or a mature company, these templates provide a straightforward way to dip your toes into the world of automation.

Want to use chatbot templates in your business? Get started and download our top free chatbot templates or request a free 30 day trial to see how chatbots.

Make data-driven decisions to improve chatbot performance — get expert tips in Marketing Analytics: Your Ultimate Guide.